[Last updated April 2018]
We collect, hold, use and disclose personal information to promote or deliver our services. Personal information is information that identifies you or could be used to identify you. We do not sell or give away access to the personal information you provide to us.
You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information.
Collecting personal information
At all times we aim to only collect the information we need for the services we are providing. The kind of information that we collect from users and members may include:
- your full name, address, contact details – phone, email
- your employer or the real estate agency you work with
- your design theme preferences
- a property address for images uploaded by members
- opinions and beliefs provided via surveys and questionnaires
The main way we collect personal information about you is when you give it to us, for example:
- when you complete an account registration form
- when you complete a contact form on our website
- when you call our office
- when you send us an email
- when you respond to a survey
- when you contact us via social media
- when you ask for access to information we hold about you
For compliance purposes, you agree that we may keep any of your personal information for a period of seven years, although we are not obliged to do so.
If you provide us with a testimonial, you give us your consent for the use of your name and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.
Collecting information from Third Parties
We only collect information directly from you.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Facebook and Instagram to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may be able to access additional information about you, but we do not take any information from your social media profile or use it outside that social media platform. We will only use it to help us to communicate with you and the public. The social media platform will also handle your personal information for its own purposes.
Collecting sensitive information
We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
We use a range of tools provided by third parties including our website host, Google Analytics, third party service providers and search engine browsers to collect or view access and traffic information for statistical, reporting and maintenance purposes. Third party providers have their own privacy policies. We also may also use tracking pixels, cookies and session tools to improve your experience when accessing our online services.
The data collected by cookies does not usually identify you but may be combined with other information to identify you. If we identify you using information from cookies, we may use that information to track how you use our online services and send you information more specific to your needs, or to invite you to purchase our products or services.
The kind of information that can be collected includes:
- device specific information such as mobile network information
- server logs including your IP address, the times you use our services and system activity
- location information including IP address, GPS, and Wi-Fi access points
We use the information to help to track your use of our online services to improve your user experience and the quality of our services.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some features of our online services may not function properly without cookies. To find out how to opt out of tailored advertising and Google tracking please check the options available here – https://adssettings.google.com/authenticated?hl=en and https://tools.google.com/dlpage/gaoptout.
Security and overseas recipients
We are committed to ensuring that your information is secure. PerfectRoom will take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, modification or disclosure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.
We use traffic encryption (https) for our website.
We take reasonable steps to hold information securely in electronic or physical form in access-controlled premises or in electronic databases requiring logins and passwords. Our internal procedures may include risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information, background tracking and records of changes made to your personal information.
None of the personal information collected via our online services is knowingly sent overseas through our services. The data held in our Membership Management System is hosted on servers located in Australia.
Use and disclosure of personal information
The information that we collect about you is used:
- to verify your identity
- to provide you with products or services
- to provide you with information about our services and updates
- to improve our services
We use third party providers to prepare room renders. We do not give those providers your personal information. We do give our service providers access to the images you upload and the address details for the images to ensure the rendered images are delivered to the correct account.
We provide access to your personal information in accordance with Australian privacy law, and may share your personal information with our professional advisors for the purpose of obtaining advice, or for compliance with our accounting or regulatory obligations.
Opt-out/ Closing your account
Our emails include the ability to opt-out and you can change your account setting to decide which different types of communications you would like to receive. Opting out of one type of communication (marketing emails) does not necessarily mean you will stop receiving all communications (service updates). Please check the communication settings on your membership account and the unsubscribe features of emails received from us.
If you open an account with PerfectRoom, please see the membership terms and conditions for information about how to close your account.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
Mandatory data reporting
We are not required to comply with mandatory data reporting obligations. However, if any of your personal information is lost, accessed or disclosed by us, whether intentionally, unintentionally or through no fault of PerfectRoom we may make reasonable efforts to notify any affected person within 30 days if the loss or disclosure of data is likely to result in serious harm to that person.
If you have any concerns about our use of your personal information, please contact firstname.lastname@example.org and let us know what the problem is.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.